Refund & Return Policy
At Overseas220volts, we strive to provide the highest quality electronic products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to assist you. Please review the following details regarding our Return & Refund Policy.
Returns
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging, including any manuals, accessories, or promotional items.
- You must provide the receipt or proof of purchase.
Return Period
You have 30 days from the date of purchase to initiate a return. Returns requested beyond this period may not be accepted.
How to Initiate a Return
To initiate a return, follow these steps:
- 1.Contact Us: Email us at with your order number, details of the product you wish to return, and the reason for the return.
- 2.Receive Authorization: Once your request is reviewed, we will provide you with a return authorization and instructions for shipping your item.
- 3.Pack Your Item: Carefully pack the item in its original packaging, ensuring that all components are included.
- 4.Ship Your Return: Affix the provided return shipping label to your package and ship it to the address specified in the return instructions. We recommend using a trackable shipping method to ensure safe delivery.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at cs220volts@gmail.com. Include photos of the damaged product, and we will arrange for a replacement or refund as quickly as possible.
Refunds
Eligibility for Refunds
Refunds are issued only for items that:
- Are returned within the 30-day return period.
- Meet the eligibility criteria outlined above.
Refund Process
- 1.Inspection: Once your return is received, we will inspect the item to confirm it meets our return policy requirements.
- 2.Approval: If the return is approved, we will process your refund to the original payment method.
- 3.Notification: You will receive an email confirmation once your refund has been issued.
- 4.Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your bank or card issuer.
Refunds for Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same product, contact us at cs220volts@gmail.comfor assistance.
Shipping Costs for Returns
Return Shipping Costs
- You are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Original Shipping Costs
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.