At Overseas Converter Inc, we are committed to providing high-quality electronic products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and our obligations regarding returns and refunds.

Returns

Eligibility

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• You must have the receipt or proof of purchase.

Return Period

• You have 30 days from the date of purchase to initiate a return.

Process

1. Initiate a Return: Contact our customer service at returns@overseasconverterinc.com to request a return authorization. Please provide your order number, details about the product you wish to return, and the reason for the return.
2. Pack Your Item: Securely pack the item in its original packaging, including all manuals, accessories, and any promotional items.
3. Ship Your Return: We will provide you with a return shipping label. Affix the label to the package and send it to the address provided. We recommend using a trackable shipping method to ensure that we receive your return.

Exceptions

• Non-Returnable Items: Some items are non-returnable, including:
• Gift cards
• Downloadable software products
• Items marked as final sale or non-returnable
• Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately at support@overseasconverterinc.com so we can arrange for a replacement or refund.

Refunds

Eligibility

• Refunds will only be issued for items returned within the 30-day return period and meeting the eligibility criteria outlined above.

Process

1. Inspecting Returns: Once we receive your return, we will inspect it to ensure it meets our return policy criteria.
2. Refund Approval: If your return is approved, we will process your refund to the original payment method. You will be notified by email once your refund has been issued.
3. Processing Time: Please allow [5-10 business days] for the refund to appear on your account, depending on your bank or card issuer.

Refunds for Sale Items

• Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@overseasconverterinc.com.

Shipping Costs

• Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
• Original Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Overseas Converter Inc
Email: support@overseasconverterinc.com
Phone: 1-847-208-1051
Address: BARTLETT, IL, US